Question 1

How do I place an order?

Accepted Answer

Browse our shop, add items to your cart, then proceed to checkout. Fill in your shipping details and submit your order. You'll receive e-transfer instructions to complete payment. Your order ships once payment is confirmed — usually within 1–2 business days.

Question 2

How do I pay?

Accepted Answer

We accept e-transfer only. After placing your order, send your e-transfer to payment@yyzpeptides.com with your full name as the reference/note. Orders are shipped once payment is confirmed — usually the same or next business day.

Question 3

What is your refund and/or return policy?

Accepted Answer

All sales are final. Due to the nature of our products, we are unable to accept returns or issue refunds. Product quality is verified through third-party lab testing.

Question 4

Where do you ship?

Accepted Answer

Orders can only be shipped to addresses within Canada. We ship all orders domestically via Canada Post with discreet packaging. We support Flex Delivery and PO boxes.

Question 5

How long does shipping take?

Accepted Answer

Most orders ship the same business day. Standard delivery ETAs are 1–2 business days across Canada. Remote locations or courier delays may extend delivery times.

Question 6

Is tracking provided?

Accepted Answer

Yes — all orders include Canada Post tracking. Your tracking number will be sent to the email you provided at checkout.

Question 7

Is bacteriostatic water required?

Accepted Answer

Yes. All peptides ship in lyophilized (freeze-dried) powder form and must be reconstituted with bacteriostatic water.

Question 8

How do I reconstitute my peptides?

Accepted Answer

Draw the required amount of bacteriostatic water into a sterile syringe. Inject slowly down the side of the glass vial. Swirl gently — never shake. Refrigerate after reconstitution.

Question 9

How do I know your products are quality?

Accepted Answer

All peptides sold by YYZ Peptides are third-party lab tested for purity and label accuracy. Lab results are published as batches are tested, and available on request at contact@yyzpeptides.com.

Question 10

Are your products for human use?

Accepted Answer

No. All products are strictly for research purposes only and are not intended for human use. By purchasing, you confirm you are 18 years of age or older.

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